Cancellation & Rescheduling
Policy
Standard Notice: Please provide at least 24 hours’ notice if you need to cancel or reschedule a service.
Late Cancellations: Cancellations made less than 24 hours in advance may incur a $25 fee (or equivalent to 50% of the estimated service cost for larger jobs) to cover prep and scheduling time.
No-Shows: If no one is available to allow access, or if a service is missed without notice, the full service fee may apply.
STR Owner Considerations: For recurring services, we will attempt to accommodate schedule changes due to guest turnover. However, consistent late cancellations may require adjusting your monthly service schedule or hours.